Privacy Policy

At Alco Pest Control, we value your trust and are committed to respecting and protecting your personal information. As a family-owned pest control company proudly serving Houston, Texas, and surrounding communities, we believe in transparency, honesty, and treating our customers like family.

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This Privacy Policy explains how Alco Pest Control ("Alco," "we," "us," or "our") collects, uses, stores, and shares information when you visit our website at www.alcopest.com, request services, communicate with us, or use our residential or commercial pest control services.

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By using our website, you acknowledge the privacy practices described in this policy.

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1. Information We Collect

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We may collect personal information that you voluntarily provide when contacting us, requesting an estimate, scheduling service, or communicating with our team.

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This information may include:

• Contact Information: Name, telephone number, email address, and residential or business address.

• Service Information: Property details, pest concerns, requested treatments, appointment information, and service history.

• Communication Information: Messages, emails, text messages, inquiries, feedback, and other communications with our company.

• Billing Information: Transaction details, invoices, payment records, and related billing information. Payment information may be processed by third-party payment providers.

• Website Information: IP address, browser type, device information, pages visited, referring websites, and other information collected through cookies or similar technologies.

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We collect information through website forms, telephone calls, text messages, emails, online scheduling requests, and direct interactions with our customers.

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2. How We Use Your Information

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Alco Pest Control uses collected information for legitimate business purposes, including:

• Responding to questions, service requests, and estimates.

• Scheduling, confirming, and managing pest control appointments.

• Providing residential and commercial pest control services.

• Maintaining customer accounts and service histories.

• Sending appointment reminders, service notifications, invoices, and follow-up communications.

• Providing warranty assistance and customer support.

• Processing payments and maintaining business records.

• Improving our website, customer experience, and services.

• Sending promotional communications when permitted by law.

• Protecting our business, customers, and website against fraud or unauthorized activity.

• Complying with applicable legal and regulatory requirements.

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We use personal information for purposes related to operating our business and providing dependable customer service.

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3. Text Messages, Phone Calls & Email Communications

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We may communicate with customers and prospective customers by telephone, email, or text message regarding service requests, scheduling, appointment confirmations, reminders, estimates, invoices, follow-up services, and other customer service matters.

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We may also send promotional communications when permitted by applicable law, including obtaining consent when required.

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Your Communication Preferences

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You may request to stop receiving promotional text messages or emails at any time.

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• Reply STOP to an automated marketing text message where supported.

• Use the unsubscribe link included in a promotional email, when available.

• Contact us directly at 281-856-8222 to update your communication preferences.

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Opting out of promotional messages does not necessarily prevent us from contacting you about active appointments, requested services, billing matters, or other necessary business communications.

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Message and data rates may apply to text messages depending on your wireless carrier.

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We do not share text messaging opt-in information or consent with third parties for their independent marketing purposes. Service providers assisting with our communications may process this information solely to provide services on our behalf.

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4. How We Share Information

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We may share necessary personal information with trusted third parties that assist us in operating our business, providing pest control services, or maintaining our website.

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These may include:

• Website Hosting Providers: Wix.com, which hosts our website and provides website related technology.

• Customer Management & Scheduling Providers: Software services, including GorillaDesk, used to manage customer records, appointments, communications, and service operations.

• Payment Processing Providers: Companies that securely process customer payments and transactions.

• Communication Providers: Email, telephone, and text messaging services used for customer communications.

• Analytics & Advertising Providers: Services that help us measure website activity, understand visitor interactions, and evaluate marketing effectiveness, where used.

• Legal or Regulatory Authorities: When disclosure is required by law, necessary to protect legal rights, or otherwise legally permitted.

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We may also disclose information as part of a business transfer, acquisition, or reorganization, subject to applicable law.

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Third-party service providers receive information as necessary to perform their services. Their handling of that information may also be governed by applicable agreements and privacy policies.

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5. Cookies & Website Tracking Technologies

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Our website is hosted through Wix.com and may use cookies and similar technologies to support website functionality, security, analytics, and marketing.

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Cookies are small data files stored on your device that help websites operate effectively and provide information about how visitors interact with them.

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Depending on the tools enabled on our website, cookies may include:

• Essential Cookies: Necessary for website operation, functionality, and security.

• Analytics Cookies: Help us understand website traffic, visitor activity, and website performance.

• Functional Cookies: Remember certain preferences and improve the browsing experience.

• Advertising Cookies: May help measure advertising effectiveness or deliver more relevant advertising.

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You can manage cookies through your browser settings and, where available, our website's cookie preferences.

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Disabling certain cookies may affect website functionality.

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Some third-party analytics and advertising providers may collect information under their own privacy policies. Depending on how advertising technologies are configured, certain disclosures may qualify as sharing or selling personal data under applicable privacy laws.

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6. How We Store & Protect Your Information

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We recognize the importance of keeping customer information secure.

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Customer information may be stored and processed through our website hosting platform, customer management systems, scheduling software, payment processors, and other business technology providers.

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We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or misuse.

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However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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We encourage customers not to send sensitive financial information, passwords, or Social Security numbers through standard website forms, emails, or text messages.

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7. How Long We Keep Information

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We retain personal information for as long as reasonably necessary to:

• Provide requested pest control services.

• Maintain accurate customer and service records.

• Manage warranties and follow-up treatments.

• Fulfill accounting, tax, and regulatory obligations.

• Resolve disputes and respond to customer concerns.

• Meet legitimate operational and legal requirements.

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Retention periods may vary depending on the type of information, the services provided, and applicable legal obligations.

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When information is no longer needed, we take reasonable steps to delete, securely dispose of, or deidentify it, as appropriate.

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8. Your Privacy Rights & Choices

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We respect your right to understand and, where applicable, control how your personal information is handled.

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Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we maintain about you.

• Request corrections to inaccurate personal information.

• Request deletion of certain personal information.

• Request information about how your personal information is used or disclosed.

• Opt out of certain targeted advertising, data sales, or qualifying profiling activities.

• Withdraw consent where processing relies on your consent.

• Exercise applicable privacy rights without unlawful discrimination.

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To submit a privacy-related request, contact us using the information provided below.

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We may need to verify your identity before fulfilling certain requests. Some information may need to be retained for legal, accounting, regulatory, warranty, or other permitted purposes.

We will review and respond to requests in accordance with applicable law.

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If a request is denied and applicable law provides an appeal right, you may submit an appeal through the same contact methods, identifying your request as a Privacy Appeal.

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9. Children's Privacy

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Our website and pest control services are intended for adults seeking residential or commercial pest management services.

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We do not knowingly collect personal information directly from children under the age of 13. 

 

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take steps to address the information as required by applicable law.

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Parents or guardians who believe a child has provided personal information may contact us directly.

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10. Third-Party Websites & External Links

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Our website may contain links to outside websites, social media platforms, review services, payment providers, or other third-party resources.

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These websites operate independently and may have their own privacy policies and information collection practices.

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Alco Pest Control is not responsible for the privacy practices or content of independently operated third-party websites.

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We encourage visitors to review the privacy policies of any external websites they visit.

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11. Changes to This Privacy Policy

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Alco Pest Control may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, or applicable laws.

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Updates will be posted on this page with a revised "Last Updated" date.

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When required by law, we will provide additional notice of material changes.

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We encourage visitors and customers to review this policy periodically.

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12. Contact Alco Pest Control

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If you have questions about this Privacy Policy, would like to update your information, or wish to submit a privacy-related request, please contact us.

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Alco Pest Control

Family-Owned Residential & Commercial Pest Control

Phone or Text: 281-856-8222

Email: alcopestcontrol1990@gmail.com

Website: www.alcopest.com

Location: Cypress, Texas

Service Area: Houston, TX & All Surrounding Communities

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Our Commitment to You

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At Alco Pest Control, protecting your home or business is our profession, and respecting your privacy is part of earning your trust.

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With three generations of pest control expertise, we're committed to treating our customers with the same honesty, respect, and personal attention we'd want for our own family.

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Your Trust Matters. Your Privacy Matters. Thank You for Choosing Alco Pest Control!