Refund Policy

Alco Pest Control

Last Updated: October 26, 2026

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Our Commitment to Customer Satisfaction

 

At Alco Pest Control, customer satisfaction is more than a promise, it's the foundation of our family-owned business.

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Backed by three generations of pest control expertise, we take pride in providing dependable residential and commercial pest control services throughout Houston, Texas, and surrounding communities.

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We believe in honest service, transparent policies, and standing behind our work.

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Because pest control involves professional services, treatment materials, labor, and conditions that vary from property to property, refunds are evaluated on a case-by-case basis rather than automatically issued.

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This Refund Policy explains how we handle service concerns, warranty retreatments, cancellations, billing discrepancies, and refund requests.

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1. Pest Control Services & Treatment Results

 

Pest control treatments are designed to manage, reduce, or eliminate targeted pest activity based on the service performed.

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However, treatment results may vary depending on several factors, including:

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• The type of pest and severity of infestation.

• Environmental and weather conditions.

• Property conditions, sanitation, and structural entry points.

• The treatment method and products used.

• The time required for treatments to become effective.

• Customer compliance with applicable preparation and post-treatment instructions.

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Certain pests may remain visible for a period following treatment, and some infestations require multiple visits or specialized treatment methods.

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Continued pest activity immediately following treatment does not automatically indicate that the service was unsuccessful or qualify for a refund.

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We encourage customers to contact us with any concerns so we can evaluate the situation and recommend appropriate next steps.

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2. Service Concerns & Complimentary Retreatments

 

At Alco Pest Control, we believe in addressing service concerns promptly and professionally.

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When a customer reports continued or returning pest activity, our preferred approach is to review the concern and determine whether follow-up service is appropriate.

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If the issue is covered under an applicable warranty or guarantee, we will provide the retreatment or other remedy specified by that coverage at no additional charge.

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Complimentary retreatments are subject to the applicable service coverage, except where a specific guarantee provides otherwise.

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Our goal is to address qualifying pest concerns and deliver the dependable service our customers expect.

 

3. Warranties & Service Guarantees

 

Many of our pest control services include warranty or guarantee coverage.

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General Pest Control – 2-Month Warranty

Our standard general pest control service includes a 2-month warranty for covered pests, subject to applicable product labels and service terms.

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If covered pest activity returns during the warranty period, please contact us so we can evaluate the concern and determine the appropriate warranty service.

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Fire Ant Control – 1-Year Colony-Elimination Guarantee

Our comprehensive whole-yard fire ant treatment includes a 1-Year Colony-Elimination Guarantee for qualifying properties.

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If fire ant colonies return during your one-year guarantee period, we'll retreat your property FREE—no questions asked!

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This guarantee applies specifically to our comprehensive whole-yard fire ant treatment and does not extend to complimentary individual mound treatments performed during routine general pest control visits.

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Termite Control Warranties

Qualifying termite treatments may include renewable or transferable warranty options.

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Coverage, retreatment provisions, renewal requirements, and other conditions depend on the specific treatment and applicable written warranty.

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Specialized Pest Treatments

Rodent control, mosquito control, spider infestations, and other specialized treatments may have different warranty provisions.

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Any applicable written service-specific warranty or guarantee governs the coverage and remedies available for that treatment, subject to applicable law.

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For complete information, please visit our Warranties & Guarantees page.

 

4. Refund Requests & Eligibility

 

Because pest control is a professional service involving labor, treatment materials, and specialized expertise, payments for completed services are not automatically refundable.

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Refund requests are reviewed individually, taking into consideration:

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• The type of service performed.

• Whether the agreed-upon service was completed.

• The nature and circumstances of the customer's concern.

• Applicable warranty or guarantee coverage.

• Previous follow-up treatments or attempts to resolve the issue.

• Billing errors or duplicate payments.

• Applicable service terms and legal requirements.

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When appropriate, Alco Pest Control may offer a retreatment, billing adjustment, partial refund, full refund, or another suitable resolution.

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A request for a refund does not guarantee that a refund will be approved.

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Nothing in this policy limits customer rights or remedies provided under applicable law or an express written warranty.

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5. Cancellations & Our No-Contract Policy

 

Our Contract Is to You, Not the Other Way Around!

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At Alco Pest Control, we believe customers should stay with us because they're happy with our service, not because they're locked into unnecessary contracts.

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We offer flexible pest control options, including one-time, as-needed, and recurring services.

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Customers may discontinue recurring general pest control services without cancellation penalties.

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We appreciate advance notice when canceling or rescheduling an appointment so we can coordinate our technicians and scheduling efficiently.

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Please note:

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• Cancelling future recurring service does not automatically entitle a customer to a refund for previously completed treatments.

• Customers remain responsible for agreed-upon charges for services already performed.

• Payments made toward future services that have not been performed may be eligible for a refund, subject to applicable service-specific terms and legal requirements.

• Specialized services may have separate cancellation or payment provisions disclosed at the time of authorization.

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We are committed to making the cancellation process as straightforward as possible.

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6. Billing Errors, Duplicate Payments & Approved Refunds

 

If you believe you were charged incorrectly, billed more than once, or charged for a service that was not provided, please contact us.

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We will review the transaction and make appropriate corrections when warranted.

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If a refund is approved, we will arrange for it to be processed through an appropriate available payment method.

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When possible, refunds will be returned to the original payment method.

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Processing times may vary depending on the payment provider, financial institution, and transaction type.

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We encourage customers to contact us directly regarding billing concerns so we have the opportunity to investigate and resolve them.

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7. Commercial Pest Control Services

 

Alco Pest Control provides customized commercial pest management for offices, restaurants, retail establishments, warehouses, and other business properties throughout Greater Houston.

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Because commercial properties have varying pest pressures, treatment requirements, and service schedules, refund and warranty considerations may differ depending on the services provided.

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Commercial service concerns are evaluated according to the authorized scope of work, treatment performed, applicable written service terms, and warranty coverage.

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We encourage commercial customers to report concerns promptly so our team can assess the situation and determine an appropriate resolution.

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8. How to Request a Refund or Report a Concern

 

If you are dissatisfied with a service, have questions about a charge, or would like to request a refund, please contact Alco Pest Control directly.

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To help us review your concern, please provide the following information when available:

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• Your name and service address.

• The approximate date of service.

• A brief description of the concern.

• Any relevant billing or payment information.

• Photos or additional details, if applicable.

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Our team will review the information and determine appropriate next steps based on the circumstances and applicable service terms.

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We appreciate the opportunity to address concerns before they become larger problems.

 

9. Policy Updates & Applicable Terms

 

Alco Pest Control may update this Refund Policy periodically to reflect changes in our business operations, service offerings, or applicable legal requirements.

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Updated policies will be published on this page with a revised effective date.

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Any changes will apply prospectively as permitted by law and will not automatically change previously agreed service terms or existing warranty obligations.

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This policy should be read together with our Terms & Conditions and Warranties & Guarantees.

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If an applicable written service specific warranty or agreement provides different terms, those terms govern the relevant service to the extent permitted by law.

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10. Contact Alco Pest Control

 

If you have questions about our Refund Policy, service warranties, billing, or a recent treatment, we're here to help!  Please contact us at: 

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Alco Pest Control

Phone or Text: 281-856-8222

Email: alcopestcontrol1990@gmail.com

Website: www.alcopest.com

Location: Cypress, Texas

Service Area: Houston, TX & All Surrounding Communities

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​​Thank You for Choosing Alco Pest Control!